Shipping & Delivery

 

FREE Shipping on ALL Orders Within the Contiguous United States.

Shipping & Delivery Policy

At OverTime Play, we are committed to providing a smooth and transparent shipping experience. Below you will find detailed information about our shipping and delivery process to help set clear expectations.

Order Confirmation

  • Once your order is placed, you will receive an order confirmation email verifying that your order has been received and your payment method has been authorized. If you do not receive this email, please contact us and we will provide your digital receipt.
  • After your order is received, we begin processing to confirm that your item is in stock and available for shipment.
  • If your item is on backorder or unavailable, we will contact you via email with the option to wait, modify your order, or cancel for a full refund.
  • If your item is available for immediate shipment, your order will be processed and submitted for shipment promptly.

Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • Once processed, orders are shipped directly from our partner suppliers’ warehouses across the United States.

Delivery Time

  • Estimated delivery times vary depending on the product, supplier, and shipping location.
  • Most orders arrive within 2–7 business days after shipment.
  • You will receive tracking information as soon as your item ships.

Shipping Information

  • OverTime Play currently ships only within the contiguous United States.
  • We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
  • After shipment, items generally arrive within 2–7 business days depending on carrier and location.
  • Certain items with high demand or limited availability may be placed on backorder during specific periods—please contact us for current availability.
  • Rush shipping options may be available upon request; please contact us for rates and expedited delivery options.

  • Tracking information will be emailed to you within 24 hours after your order leaves the warehouse. If you do not receive your tracking information within that timeframe, please contact us at support@overtimeplay.com, and our support team will be happy to assist you.

Freight Delivery (Large Items)

  • Large items shipped via freight carriers (not UPS or FedEx) require a signature upon delivery.
  • The shipping carrier will contact you directly to schedule a delivery appointment that works best for you.

Product Quality Guarantee

  • Customers must inspect their order promptly upon delivery. Any visible shipping damage must be noted with the carrier at the time of delivery. Damage, missing components, or other delivery-related issues must be reported to OverTime Play within 48 hours of delivery. Please send photos of the product, packaging, and shipping damage, when applicable, to support@overtimeplay.com
  • We will file an insurance claim on your behalf and work quickly to resolve the issue or replace your item.

Cancellations & Refunds

  • Returns are accepted within 30 days of the original purchase date, provided the item meets the eligibility requirements outlined in our Refund & Return Policy. After 30 days, refunds or exchanges cannot be processed.
  • All returns must include original packaging, parts, and components.
  • An RMA (Return Merchandise Authorization) number is required before returning any item—contact us to obtain one.

Return Conditions

  • If an item arrives damaged or defective and the issue is reported within the applicable reporting period, the customer will not be responsible for return shipping or restocking fees for an approved return.
  • If returning due to customer remorse (no damage):
    • The customer is responsible for return shipping and applicable restocking fees
    • Original shipping costs are non-refundable, even on “free shipping” orders
  • Some items may be subject to a restocking fee of up to 15%. Customers are responsible for return shipping and original shipping costs, including orders that qualified for free shipping.
  • All returns must be approved in advance and include a valid RMA (Return Merchandise Authorization) number. Items returned in damaged condition may not be eligible for a refund.

Refunds

  • Refunds will be issued to the original payment method once the return is approved and processed.
  • If an item arrives damaged or incomplete and cannot be resolved, a full refund or replacement will be provided at no additional cost.

Additional Notes

  • Customers are responsible for ensuring the product complies with local, state, and city regulations prior to purchase.
  • If an inspection is required, please confirm requirements with your local inspector before ordering.
  • For warranty-related issues that arise after the delivery-related reporting period, customers may be directed to the applicable manufacturer for warranty support.
  • If you have questions about a specific product’s return policy, contact us and we will respond within 24 hours.