Orders placed on items marked as backordered (or advised as such) will be charged at the time of purchase via credit card or PayPal
This policy ensures smoother fulfillment and helps prevent unnecessary delays caused by:
Changes or errors in payment information after the order is placed
Delays in obtaining updated payment details from the customer
Interruptions in processing and shipping timelines
Charging at the time of order also helps protect against:
Fraudulent transactions involving false or invalid payment information
Unauthorized attempts to receive products without proper payment
We do not store or retain sensitive financial information
All transactions are processed securely through trusted payment systems
Internal controls are in place to minimize any risk of fraud
This protocol helps prevent:
Order cancellations due to failed or invalid payment methods
Shipment delays or rerouting issues
Additional operational costs associated with payment errors or fraud
By maintaining this system, we are able to:
Keep fulfillment efficient and predictable
Reduce unnecessary business costs
Continue offering competitive pricing to our customers
We appreciate your patience and understanding when placing backordered items and are committed to keeping you informed throughout the process
While Waiting on Your Backordered Item
If your order was placed on a backordered item unintentionally, you have full control over how to proceed.
Upgrade or Modify Your Order
Explore comparable, in-stock alternatives available on our site
Place a new order for your preferred item at any time
Contact us immediately after placing your new order. Once we confirm with the manufacturer that the original backordered order has not shipped, we will cancel it and issue the refund to your original payment method.
Cancel Your Order
Backordered orders that have not shipped are eligible for cancellation and a full refund.
All cancellation requests require confirmation with the manufacturer that the order has not shipped before the cancellation can be processed.
You may also contact us for current inventory and availability information if you would like to reorder once the item becomes available.
Refund Timing
Once a cancellation is approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund to your account.
If you have not received your refund after allowing sufficient processing time, please contact your financial institution first. If you still need assistance, contact support@overtimeplay.com
No Action Required
If we do not receive written instructions to cancel or modify your order:
Your order will remain active and secured in our system
We will proceed under the assumption that you prefer to hold your place in line for fulfillment
Our team will continue working directly with the manufacturer to:
Secure your unit as soon as inventory becomes available
Provide shipping updates, freight details, and tracking information as soon as they are released
Transparency You Can Rely On
All estimated timelines are subject to change based on manufacturer production and supply conditions
OverTime Play is a factory-authorized dealer — not the manufacturer
While we do not control production timelines, we actively manage communication and fulfillment on your behalf
