Privacy Policy
Privacy Policy
OverTime Play
- This Privacy Policy explains how personal information is collected, used, and shared.
- It applies when you visit or make a purchase from Overtimeplay.com (the “Site”).
- It outlines how your data is handled throughout your interaction with OverTime Play.
Personal Information We Collect
- We automatically collect certain information when you visit the Site.
- This may include:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- As you browse the Site, we may also collect:
- Pages and products you view
- Referring websites or search terms that led you to the Site
- How you interact with the Site
- This automatically collected data is referred to as “Device Information.”
We Collect Device Information Using the Following Technologies
-
Cookies
- Data files stored on your device
- May include an anonymous unique identifier
- Learn more or manage cookies at: allaboutcookies.org
-
Log Files
- Track actions occurring on the Site
- May collect information such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
-
Web Beacons, Tags, and Pixels
- Electronic technologies used to understand how visitors browse and interact with the Site
Order Information
When you make or attempt to make a purchase, we may collect Order Information, including:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
- Order and transaction details
For purposes of this Privacy Policy, “Personal Information” may include Device Information, Order Information, and other information that identifies or can reasonably be associated with you.
How Do We Use Your Personal Information?
We use Order Information to:
- Process and fulfill orders
- Process payments securely
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with you regarding your order or inquiries
- Provide customer service and support
- Screen orders for potential risk or fraud
- Provide product updates, promotions, or marketing where you have consented or where otherwise permitted by applicable law
We use Device Information to:
- Detect and prevent fraud, including monitoring IP addresses
- Improve and optimize website performance
- Analyze customer browsing behavior and interactions
- Measure the effectiveness of marketing and advertising campaigns
Marketing Communications
- Where you have provided consent or where otherwise permitted by applicable law, we may send you marketing communications about products, promotions, offers, and updates.
- You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
- Marketing SMS communications may be sent through our separate Klaviyo SMS marketing program to customers who have opted in to receive them.
- Our Klaviyo marketing SMS program uses a separate messaging number from our (855) 311-5255 customer-care number.
- Instructions for opting out of marketing SMS communications will be provided as part of the applicable SMS marketing program.
- Consent to receive marketing communications is not a condition of purchasing products from OverTime Play.
Customer Care SMS/Text Messaging Program
The OverTime Play customer-care SMS/text messaging program is separate from our Klaviyo marketing SMS program.
Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Privacy Policy excludes mobile opt-in data.
Messaging Program Terms and Conditions
- The OverTime Play customer-care messaging program consists of general customer-care communications used to answer questions and provide support to customers. Messages from this program are sent from (855) 311-5255. This number is separate from the number used for OverTime Play's Klaviyo marketing SMS program.
- You can cancel the customer-care SMS service at any time. Text STOP to the phone number from which you received messages. After you send STOP, we will send you an SMS confirming that you have been unsubscribed. After this, you will no longer receive SMS messages through this program. If you wish to receive messages again, you may opt in again using the same method you originally used.
- If you experience issues with the messaging program, reply HELP for assistance or contact us at support@overtimeplay.com.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply to messages sent to you from us and to us from you. Message frequency varies based on communication needs. For questions about your text or data plan, contact your wireless provider.
- For questions regarding privacy, please review the remainder of this Privacy Policy or contact us at support@overtimeplay.com.
Advertising & Tracking
- Advertising cookies and similar technologies may be placed on your device to understand interests and browsing behavior.
- We may use advertising partners such as Google to deliver or measure advertising based on interactions with our Site.
- These technologies may help display relevant advertising and measure advertising effectiveness.
Advertising & Analytics Data
- We and our service providers may use cookies, pixels, tags, and similar technologies to understand how visitors interact with our Site, measure advertising performance, and provide more relevant advertising.
- Information collected and processed depends on the technology, service provider, your browser or device settings, and your privacy choices.
Opt-Out Options
- You can manage or opt out of certain targeted advertising through privacy and advertising controls provided by applicable advertising platforms and through your browser or device settings.
Sharing Your Personal Information
We may share Personal Information with trusted service providers where reasonably necessary to operate, support, secure, and improve our business and Site.
Shopify (E-Commerce Platform)
- Powers our online store
- Processes orders and supports store functionality
- Learn more through Shopify's Privacy Policy
Google Analytics (Website Analytics)
- Helps us understand how customers interact with the Site
- Tracks browsing behavior and Site performance
- Provides information that helps us measure and improve our website and marketing efforts
Klaviyo (Email & SMS Marketing)
- We use Klaviyo to help manage email and SMS marketing communications, customer engagement, consent preferences, and related marketing services.
- Information processed through Klaviyo may include contact information, marketing preferences, consent records, purchase information, and information about interactions with our Site and communications.
- Marketing SMS messages sent through Klaviyo are part of a separate messaging program and use a separate messaging number from our (855) 311-5255 customer-care number.
- Customers receive Klaviyo marketing SMS communications in accordance with the consent and opt-in requirements applicable to that messaging program and may opt out using the instructions provided in those messages.
Legal & Compliance
We may share Personal Information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to subpoenas, search warrants, court orders, or other lawful requests
- Protect our rights, property, users, or safety
- Detect, investigate, or prevent fraud, security incidents, or unlawful activity
We do not sell Personal Information for monetary compensation. We may share certain Personal Information with service providers and advertising or analytics partners as described in this Privacy Policy and as permitted by applicable law.
Mobile opt-in information and SMS consent are excluded from the sharing described above and are not shared with third parties for marketing or promotional purposes.
Behavioral Advertising
- We may use certain Personal Information and information about your interactions with the Site to provide or measure advertising and marketing communications, subject to your privacy choices and applicable law.
- You may manage certain advertising preferences through privacy and advertising controls provided by applicable advertising platforms, as well as through your browser or device settings.
- Additional industry opt-out tools may be available through organizations such as the Digital Advertising Alliance.
Do Not Track
- Some web browsers provide “Do Not Track” (DNT) signals.
- Because there is no universally accepted standard for responding to these signals, our Site may not respond to all DNT signals.
- You may use available browser, device, and Site privacy controls to manage certain tracking technologies.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your Personal Information, which may include:
- The right to request access to certain Personal Information we hold about you
- The right to request correction of certain Personal Information
- The right to request deletion of certain Personal Information
- The right to obtain information regarding certain uses or disclosures of your Personal Information
- The right to opt out of certain processing where provided by applicable law
- Other rights provided by applicable law
To exercise applicable privacy rights, contact us using the information provided below.
We may need to verify your identity before processing certain requests.
How We Process Your Information
We may process Personal Information as reasonably necessary:
- To fulfill contractual obligations, such as processing and fulfilling orders
- To provide customer service and support
- To maintain and improve our services
- To prevent fraud and protect our business
- To support legitimate business interests described in this Privacy Policy
- To comply with applicable legal obligations
- With your consent where consent is required
International Data Transfers
- Your Personal Information may be processed or stored in countries other than the country in which you reside, including the United States and Canada, depending on the service providers we use.
- Where required by applicable law, appropriate safeguards may be used for international transfers of Personal Information.
Data Retention
- We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer service, maintaining business and financial records, preventing fraud, resolving disputes, and complying with legal obligations.
- You may request deletion of certain Personal Information by contacting us. Some information may be retained where necessary or permitted by applicable law.
Changes
- We may update this Privacy Policy from time to time.
- Updates may occur due to:
- Changes in our business practices
- Changes in services or technologies
- Operational needs
- Legal or regulatory requirements
- Any changes will be reflected on this page.
Minors
- The Site and our services are intended for individuals 18 years of age or older.
- We do not knowingly collect or solicit Personal Information from individuals under 18.
Contact Us
For questions about this Privacy Policy, our privacy practices, the OverTime Play customer-care SMS program, or requests regarding your Personal Information, please contact:
OverTime Play
Email: support@overtimeplay.com
Phone: (855) 311-5255
Business Address: 2748 Pacific Coast Highway #1252, Torrance, CA 90505, United States