1. How long does it normally take to receive my product?
Processing Time: Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Delivery Time: Most orders arrive within 2–7 business days after shipment.
Possible Delays: Delivery times may vary depending on the product, carrier, destination, manufacturer availability, and circumstances outside our control.
Estimated Arrival: For questions about the estimated delivery timeline for a specific product, please contact our support team before ordering.
2. Where do you ship from?
We work with manufacturers, distributors, and fulfillment partners across the United States.
Products may ship from different U.S. warehouse or fulfillment locations depending on the item.
OverTime Play currently ships only within the contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
3. What are your store hours?
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time.
Saturday–Sunday: Closed.
You may email or send us a message at any time, and we will respond as soon as possible during our normal customer support hours.
4. How do I receive tracking information?
Once your order ships, you will receive an email from OverTime Play containing available tracking information.
Tracking information may take up to 24 hours after warehouse departure to become available or update.
You can also use the Track Your Order page on our website to check your shipment.
If you have not received tracking information after your order has shipped, please contact our support team for assistance.
5. Will I receive a phone call before delivery?
Large arcade machines and other products shipped by freight typically require a scheduled delivery appointment.
The freight carrier will generally contact you using the phone number provided with your order to arrange delivery.
Carrier scheduling and delivery procedures may vary by shipment and destination.
Please make sure the phone number provided with your order is accurate so the carrier can reach you when necessary.
6. Where do your products come from?
OverTime Play works with established manufacturers, authorized distribution channels, and fulfillment partners to offer our arcade and amusement equipment.
Products may ship directly from a manufacturer, distributor, or fulfillment location depending on the item.
Shipping origin and availability may vary by product.
If you have questions about a specific product, please contact our support team before ordering.
7. What is the best way to contact OverTime Play?
Live Chat: Available through our website. Messages may be submitted at any time and will be answered as soon as possible during normal customer support hours.
