Refund & Return Policy

 

Refund & Return Policy

At OverTime Play, we are committed to providing a clear, fair, and transparent return and refund experience. Below you will find detailed information outlining our policies and procedures to ensure you know exactly what to expect.

  • Returns are accepted within 30 days of the original purchase date. After 30 days, refunds or exchanges cannot be processed.
  • To be eligible for a return, items must meet the following conditions:
    • Must be in the same condition as received
    • Must be unused
    • Must include original packaging and tags
    • Must include receipt or proof of purchase
  • Returns may be accepted under the following circumstances:
    • Item arrived damaged
    • Item is non-operational upon arrival
    • Item was not delivered (subject to verification by OverTime Play)
  • Customers must inspect their order promptly upon delivery. Any visible shipping damage must be noted with the carrier at the time of delivery. Damage, missing components, or other delivery-related issues must be reported to OverTime Play within 48 hours of delivery. Product issues that arise after this period may be covered under the applicable manufacturer’s warranty.
  • To initiate a return:
    • Contact support@overtimeplay.com
    • Wait for approval before sending anything back
    • Once approved, you will receive return instructions and, when applicable, a return shipping label.
  • Unauthorized returns will not be accepted (items sent back without prior approval).
  • All return requests must be submitted to customer support within 30 days of the original purchase date.
  • Do not send products back to the manufacturer. All returns must be handled directly through OverTime Play.

Disclaimer

  • OverTime Play is a factory authorized dealer of premium arcade and amusement brands.
  • We are an independent retailer and are not owned or operated by the manufacturers of the products we sell.
  • All trademarks and brand names are the property of their respective owners.
  • Refund request and processing times may vary depending on the manufacturer or brand.

Refunds

  • Once your return is received and inspected, you will be notified by email confirming receipt of the item.
  • You will also be informed of the approval or rejection of your refund.
  • If approved, your refund will be processed and issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

Late or missing refunds 

  • If you have not received your refund, first check your bank account again.
  • Then contact your credit card company, as it may take time for the refund to be officially posted.
  • Next, contact your bank, as processing times can vary before refunds appear.
  • If you have completed all of the above and still have not received your refund, please contact support@overtimeplay.com

Exchanges

  • Items are only eligible for replacement if they are defective or damaged.
  • To request an exchange for the same item, contact support@overtimeplay.com