Jumpin' Jupiter

 

Refund & Return Policy

At OverTime Play, we are committed to providing a clear, fair, and transparent return and refund experience. Below you will find detailed information outlining our policies and procedures to ensure you know exactly what to expect.

---

• Returns are accepted within 30 days of the original purchase date. After 30 days, refunds or exchanges cannot be processed.
• To be eligible for a return, items must meet the following conditions:
  • Must be in the same condition as received
  • Must be unused
  • Must include original packaging and tags
  • Must include receipt or proof of purchase
• Returns may be accepted under the following circumstances:
  • Item arrived damaged
  • Item is non-operational upon arrival
  • Item was not delivered (subject to verification by OverTime Play)
• Customers must inspect their order promptly upon delivery. Any visible shipping damage must be noted with the carrier at the time of delivery. Damage, missing components, or other delivery-related issues must be reported to OverTime Play within 48 hours of delivery. Product issues that arise after this period may be covered under the applicable manufacturer’s warranty.
• To initiate a return:
  • Contact support@overtimeplay.com
  • Wait for approval before sending anything back
  • Once approved, you will receive return instructions and, when applicable, a return shipping label.
• Unauthorized returns will not be accepted (items sent back without prior approval).
• All return requests must be submitted to customer support within 30 days of the original purchase date.
• Do not send products back to the manufacturer. All returns must be handled directly through OverTime Play.

---

Disclaimer

• OverTime Play is a factory authorized dealer of premium arcade and amusement brands.
• We are an independent retailer and are not owned or operated by the manufacturers of the products we sell.
• All trademarks and brand names are the property of their respective owners.
• Refund request and processing times may vary depending on the manufacturer or brand.

---

Refunds

• Once your return is received and inspected, you will be notified by email confirming receipt of the item.
• You will also be informed of the approval or rejection of your refund.
• If approved, your refund will be processed and issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

---

Late or missing refunds 

• If you have not received your refund, first check your bank account again.
• Then contact your credit card company, as it may take time for the refund to be officially posted.
• Next, contact your bank, as processing times can vary before refunds appear.
• If you have completed all of the above and still have not received your refund, please contact support@overtimeplay.com

---

Exchanges

• Items are only eligible for replacement if they are defective or damaged.
• To request an exchange for the same item, contact support@overtimeplay.com

 

FREE Shipping on ALL Orders Within the Contiguous United States.

Shipping & Delivery Policy

At OverTime Play, we are committed to providing a smooth and transparent shipping experience. Below you will find detailed information about our shipping and delivery process to help set clear expectations.

---

Order Confirmation

• Once your order is placed, you will receive an order confirmation email verifying that your order has been received and your payment method has been authorized. If you do not receive this email, please contact us and we will provide your digital receipt.
• After your order is received, we begin processing to confirm that your item is in stock and available for shipment.
• If your item is on backorder or unavailable, we will contact you via email with the option to wait, modify your order, or cancel for a full refund.
• If your item is available for immediate shipment, your order will be processed and submitted for shipment promptly.

Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• Once processed, orders are shipped directly from our partner suppliers’ warehouses across the United States.

---

Delivery Time

• Estimated delivery times vary depending on the product, supplier, and shipping location.
• Most orders arrive within 2–7 business days after shipment.
• You will receive tracking information as soon as your item ships.

---

Shipping Information

• OverTime Play currently ships only within the contiguous United States.
• We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
• After shipment, items generally arrive within 2–7 business days depending on carrier and location.
• Certain items with high demand or limited availability may be placed on backorder during specific periods—please contact us for current availability.
• Rush shipping options may be available upon request; please contact us for rates and expedited delivery options.

• Tracking information will be emailed to you within 24 hours after your order leaves the warehouse. If you do not receive your tracking information within that timeframe, please contact us at support@overtimeplay.com, and our support team will be happy to assist you.

---

Freight Delivery (Large Items)

• Large items shipped via freight carriers (not UPS or FedEx) require a signature upon delivery.
• The shipping carrier will contact you directly to schedule a delivery appointment that works best for you.

Product Quality Guarantee

• Customers must inspect their order promptly upon delivery. Any visible shipping damage must be noted with the carrier at the time of delivery. Damage, missing components, or other delivery-related issues must be reported to OverTime Play within 48 hours of delivery. Please send photos of the product, packaging, and shipping damage, when applicable, to support@overtimeplay.com
  
• We will file an insurance claim on your behalf and work quickly to resolve the issue or replace your item.
  

---

Cancellations & Refunds

• Returns are accepted within 30 days of the original purchase date, provided the item meets the eligibility requirements outlined in our Refund & Return Policy. After 30 days, refunds or exchanges cannot be processed.
• All returns must include original packaging, parts, and components.
• An RMA (Return Merchandise Authorization) number is required before returning any item—contact us to obtain one.

---

Return Conditions

• If an item arrives damaged or defective and the issue is reported within the applicable reporting period, the customer will not be responsible for return shipping or restocking fees for an approved return.
• If returning due to customer remorse (no damage):
  • The customer is responsible for return shipping and applicable restocking fees
  • Original shipping costs are non-refundable, even on “free shipping” orders
• Some items may be subject to a restocking fee of up to 15%. Customers are responsible for return shipping and original shipping costs, including orders that qualified for free shipping.
• All returns must be approved in advance and include a valid RMA (Return Merchandise Authorization) number. Items returned in damaged condition may not be eligible for a refund.
  

---

Refunds

• Refunds will be issued to the original payment method once the return is approved and processed.
• If an item arrives damaged or incomplete and cannot be resolved, a full refund or replacement will be provided at no additional cost.

---

Additional Notes

• Customers are responsible for ensuring the product complies with local, state, and city regulations prior to purchase.
• If an inspection is required, please confirm requirements with your local inspector before ordering.
• For warranty-related issues that arise after the delivery-related reporting period, customers may be directed to the applicable manufacturer for warranty support.
• If you have questions about a specific product’s return policy, contact us and we will respond within 24 hours.

Backorder Policy

---

• Orders placed on items marked as backordered (or advised as such) will be charged at the time of purchase via credit card or PayPal
• This policy ensures smoother fulfillment and helps prevent unnecessary delays caused by:
  • Changes or errors in payment information after the order is placed
  • Delays in obtaining updated payment details from the customer
  • Interruptions in processing and shipping timelines
• Charging at the time of order also helps protect against:
  • Fraudulent transactions involving false or invalid payment information
  • Unauthorized attempts to receive products without proper payment
• We do not store or retain sensitive financial information
  • All transactions are processed securely through trusted payment systems
  • Internal controls are in place to minimize any risk of fraud
• This protocol helps prevent:
  • Order cancellations due to failed or invalid payment methods
  • Shipment delays or rerouting issues
  • Additional operational costs associated with payment errors or fraud
• By maintaining this system, we are able to:
  • Keep fulfillment efficient and predictable
  • Reduce unnecessary business costs
  • Continue offering competitive pricing to our customers
• We appreciate your patience and understanding when placing backordered items and are committed to keeping you informed throughout the process

---

While Waiting on Your Backordered Item

• If your order was placed on a backordered item unintentionally, you have full control over how to proceed.

---

Upgrade or Modify Your Order

• Explore comparable, in-stock alternatives available on our site
• Place a new order for your preferred item at any time
• Contact us immediately after placing your new order. Once we confirm with the manufacturer that the original backordered order has not shipped, we will cancel it and issue the refund to your original payment method.

---

Cancel Your Order

• Backordered orders that have not shipped are eligible for cancellation and a full refund.
• All cancellation requests require confirmation with the manufacturer that the order has not shipped before the cancellation can be processed.
  
• To request a cancellation, contact support@overtimeplay.com
• You may also contact us for current inventory and availability information if you would like to reorder once the item becomes available.

---

Refund Timing

• Once a cancellation is approved, the refund will be issued to the original payment method.
• Please allow additional time for your bank or credit card provider to process and post the refund to your account.
• If you have not received your refund after allowing sufficient processing time, please contact your financial institution first. If you still need assistance, contact support@overtimeplay.com
  

---

No Action Required

• If we do not receive written instructions to cancel or modify your order:
  • Your order will remain active and secured in our system
  • We will proceed under the assumption that you prefer to hold your place in line for fulfillment
• Our team will continue working directly with the manufacturer to:
  • Secure your unit as soon as inventory becomes available
  • Provide shipping updates, freight details, and tracking information as soon as they are released

---

Transparency You Can Rely On

• All estimated timelines are subject to change based on manufacturer production and supply conditions
• OverTime Play is a factory-authorized dealer — not the manufacturer
• While we do not control production timelines, we actively manage communication and fulfillment on your behalf

 

Why Buy From OverTime Play

At OverTime Play, we make it easier to shop for premium arcade games and entertainment equipment with confidence. Whether you're building a home game room, upgrading a commercial arcade, outfitting a bar or entertainment venue, or adding the perfect machine to your collection, we're committed to providing quality products, competitive pricing, and dependable support throughout your purchase.

• Premium arcade games and entertainment equipment from trusted manufacturers
• Serving both residential and commercial customers
• Personalized support when choosing the right equipment for your space
• Competitive pricing on high quality arcade machines
• Clear communication throughout the ordering and delivery process
• A customer-first buying experience from purchase through delivery

---

Safe & Secure Online Shopping

Your privacy and payment security are important to us.

• Secure online checkout
• Payment information protected through secure payment processing
• Multiple trusted payment options available
  
• Customer information handled in accordance with our Privacy Policy

---

Customer Service Is Our Top Priority

Purchasing an arcade machine is a significant investment, and our team is here to help throughout the process.

• Responsive customer support before and after your purchase
• Assistance with product questions and purchasing decisions
• Order and shipment communication throughout the fulfillment process
• Support available by email and phone
• Personalized service focused on helping you choose the right equipment for your needs

---

Competitive Pricing

We work to provide strong value across our selection of premium arcade equipment.

• Competitive pricing on arcade games and entertainment equipment
• Products sourced through approved manufacturers and distribution channels
• Price Match Guarantee available on qualifying products, subject to eligibility requirements
• Quality equipment without sacrificing customer support and service

---

Free Shipping

Enjoy straightforward pricing without unexpected standard shipping charges.

• Free shipping on all orders within the contiguous United States
• No minimum purchase requirement
• No standard shipping charge added at checkout
• We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations
• See our Shipping & Delivery Policy for complete shipping and delivery terms

---

30-Day Returns

We want customers to understand their options before and after purchasing.

• Eligible returns accepted within 30 days of the original purchase date
• Products must meet the conditions outlined in our Refund & Return Policy
• Items generally must be unused and returned with applicable original packaging and materials
• Return shipping and applicable restocking fees may be the customer's responsibility
• Contact our support team before returning an item for instructions and authorization

For complete eligibility requirements, exclusions, fees, and procedures, please review our Refund & Return Policy.

---

Quality Arcade Equipment

We focus on arcade and entertainment products from established manufacturers and suppliers.

• Carefully selected arcade games and entertainment equipment
• Products sourced through established manufacturers and distribution channels
• Commercial grade options available for demanding environments
• Detailed product information to help customers make informed purchasing decisions
• Manufacturer support and warranty coverage available where applicable

---

Authorized Brands

OverTime Play works through authorized distribution channels for the brands and products we offer.

• Genuine products from established arcade manufacturers
• Equipment sourced through approved distribution channels
• Applicable manufacturer warranty coverage provided according to each manufacturer's terms
• Access to product and technical support where provided by the manufacturer or distributor

Our goal is to give customers confidence that they are purchasing genuine equipment backed by legitimate supply channels.

---

Shipping Protection

We take the safe transportation of your equipment seriously.

• Orders are prepared for secure shipment
• Tracking information provided when available
• Freight and parcel delivery methods selected according to the product
• Support available if an order arrives damaged or experiences a delivery issue
• Customers should inspect shipments upon delivery and promptly report visible damage

Please review our Shipping & Delivery Policy and Refund & Return Policy for complete details regarding shipping, delivery, damage claims, and returns.